Frequently Asked Questions
Everything you need to know about shopping with Eraya.
What are your shipping rates and delivery times?
We offer standard shipping across the country. Orders typically process within 1-2 business days, with delivery taking 3-5 business days depending on your location. Free shipping is available on orders over $50.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.
What is your return policy?
Eraya offers a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order cannot be modified.
Are the products on Eraya covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting our customer service department.